Chateau Laurier

Overview

Hôtel Château Laurier Québec is a hotel with a story to tell. Since it’s opening in 1975, it has been more than a business, it has been the life work of the Girard family. Each family member has made it a personal goal to achieve excellence in every way and the highest levels of guest satisfaction. Over the years, they have all left their own personal mark while combining their many strengths to ensure the continuity of the family business. Today, second- and third-generation Girard’s are proud and honored to be working side by side.

Customer Statement

We would like to let you know that the installation of our new telephone system was done professionally and quickly. System downtime was minimal or short. Very important point for us since we offer customer service 24 hours/365 days.

In addition, the Hippoip team remains at our disposal 7 days a week, 24 hours a day. Our questions are answered quickly and our needs regarding this new system are taken into account. The problems encountered were handled professionally and optimally. E-MetroTel and Hippoip are proactive companies to solve all the problems encountered even if the challenge comes from a partner (examples: Create "patches" unique to our system), they are facilitators.

By choosing E-MetroTel, we were able to find a less expensive solution for: installing telephone lines, adding and moving telephones. With the system they offer, changing or adding phones is easy with the UCX.

Soon, our employees will be able to answer the phone using their workstation application – InfinityOne - to facilitate teleworking. We are counting on the team to ensure that everything goes smoothly.

Mike Petillion
Operations Manager

Chateau Laurier - Français

Aperçu

L’Hôtel Château Laurier Québec, c’est avant tout une histoire de famille commencée en 1975 ! Pour la famille Girard, c’est plus qu’un projet professionnel c’est un projet de vie. Tous s’impliquent avec passion et complicité pour garantir l’excellence dans toutes les facettes des opérations et le plus haut degré de satisfaction de la clientèle. Au fil des années, chaque membre a apporté sa pierre à l’édifice afin d’unir ses forces pour assurer la pérennité de l’entreprise familiale. Présentement, les deuxièmes et troisièmes générations collaborent avec fierté et plaisir.

Témoignage Client

Nous désirons vous faire part que l’installation de notre nouveau système téléphonique s’est faite de manière professionnelle et rapide. Le délai de non-fonctionnalité du système a été au minimum, soit court. Point très important pour nous étant donné que nous offrons le service à la clientèle 24 heures/365 jours.

De plus, l’équipe d’Hippoip demeure à notre disposition 7 jours/7 & 24 heures/24. Nos questions sont répondues rapidement et nos besoins face à ce nouveau système sont tenus en compte. Les problèmes rencontrés furent gérés de façon professionnelle et optimale. E-MetroTel et Hippoip sont des compagnies proactives à solutionner tous les problèmes rencontrés même si le défi provient d’un partenaire (exemples : Créer des « patchs » uniques à notre système), ils sont facilitateurs.

En ayant choisi E-MetroTel, nous avons été en mesure de trouver une solution moins couteuse pour : l’installation des lignes téléphoniques, ajouter et déplacer des téléphones. Avec le système qu’ils proposent, changer ou ajouter des téléphones est facile avec l’UCX.

Prochainement, nos employés seront en mesure de répondre au téléphone grâce à leur application sur les postes de travail - InfinityOne - pour faciliter le télétravail. Nous comptons bien sur l’équipe afin que le tout se déroule sans embûches.

Mike Petillion
Directeur Operations

Shaw Centre

Business Challenge & Overview

The Shaw Centre is an awarding winning, world class convention centre facility located in heart of downtown Ottawa, Canada’s Capital. The Centre features 192,000 sq ft of event space located over four levels and hosts over 450 events in any given year. In 2021, Shaw Centre was awarded the 2020 International Association of Conference Centres (AIPC) APEX award for “World’s Best Convention Centre”. The award is granted every two years in recognition of the highest rating on client surveys received by a convention centre.

As Canada’s Meeting Place. The Shaw Centre provides the stage where Canadians and guests from around the world come together in Ottawa, Canada’s Capital, to learn and grow by sharing their knowledge, views and practices.

The Shaw Centre’s aging telephone system was exceeding their budget and they needed new features to match the world class facility they were representing to the public. The existing solution was composed of several virtual and physical servers and gateways. The costs associated with the system for new phones and licensing was very high. Support was both difficult to get and costly, and the system was difficult to administer.

Solution

• E-MetroTel Galaxy Expand modular solution replaced the existing multiple server PBX.
• E-MetroTel hybrid capability allowed us to retain several of our existing phones and add new E-MetroTel Infinity IP phones on the same system.
• E-MetroTel InfinityOne mobile client was implemented for remote calling and allowing receptionists and others to work effectively from home as well as from their mobile phones.
• Implemented features such as managing voicemail from the E-MetroTel web-based User Portal, allowing people to control their own call handling - call forwarding, twinning executive & assistant phones and follow me for mobility. Changes to call handling could be completed in less than 30 sec vs 5-10 min often requiring the administrator with the previous system.

Benefits

• Green Migration from E-MetroTel enabled re-use of multiple existing phones resulting in a significant cost savings of roughly $10,000 as well as keeping them out of the landfill.
• Network simplification by replacing multiple servers with a single modular Galaxy Expand server.
• Green Migration also allowed us to migrate at our own pace rather than a flash cutover.
• Support from Key2 Communications and E-MetroTel is excellent and also provided a cost saving of about $3,000 per year.

Customer Statement

Key2 Communications has been our service provider for over 10 years. They introduced the E-MetroTel solution to us believing it was the best solution for the Shaw Centre. According to Daniel Rozen, IT Manager, staff productivity tools, ease of use for system administration and a favourable price for phones and software licensing were some of the main reasons Shaw Centre chose the E-MetroTel solution. “The solution exceeded our requirements and Key2 Communications did an exceptional job of implementation. The E-MetroTel solution is a great solution and very comparable to much more expensive systems out there. The interface is simple and very intuitive considering the features that are available through the system and the cost savings were substantial. We would definitely recommend the E-MetroTel solution to others looking for a comprehensive, high value PBX solution.”

Daniel Rozon
IT Manager - Shaw Centre

Sheraton Imperial Hotel & Convention Center

This year, the Sheraton Imperial in Research Triangle Park, North Carolina U.S.A. chose E-MetroTel's UCx450 VoIP platform to replace their Nortel Meridian Option 11C PBX.

The Sheraton Imperial has been providing guest friendly services for over 30 years. Their telecommunication equipment plays an integral role in providing the high level of service their guests expect to receive.

The 10 floor, 331 room hotel and convention center was renovated in 2014. This year, the new UCX450 with 331 guest room phones, 100 personnel and guest convenience phones and connectivity to the Galaxy LightSpeed property management system.

Mike Martino, Hotel General Manager, and Theresa Thorb, Director of Guest Services were interviewed after several months operating the E-MetroTel UCx450 VoIP system.

Watch the Interview Now:

Sheraton Imperial Interview

Terra Nova All-Suite Hotel

Terra Nova All-Suite Hotel is Kingston Jamaica’s premier boutique hotel, and is distinguished by a hallmark for signature Caribbean luxury. Our commitment to maintaining the highest standard in hospitality prompted us to replace our Nortel phone system with a more modern, flexible and multi-faceted integrated communications solution.

We selected the E-MetroTel UCx VoIP and UC solution complete with an integrated hospitality package for its scalability, simplicity and conveniently built-in guest component. The system was designed to interface with our property management program and offers an array of handy features including check-in/out status, room status, auto wake-up, call accounting and individual room billing.

We opted to keep our existing hotel room phones while modernizing our front desk and administrative offices with new SIP phones. This ultimately helped us to lower our operational costs and further improve the overall guest experience. We are beyond satisfied with our renewed communication system and highly recommend the service provided by Advanced Teletronics

Michelle Hussey, General Manager
Terra Nova All-Suite Hotel, Kingston, Jamaica

The Travel Agent Next Door

The Travel Agent Next Door is a Travel Agency Services network that helps Travel Agents and Travel Agencies be more profitable. We offer services including training, marketing and administration, allowing Travel Agents and Agencies to focus on selling and serving their customers.

The Travel Agent Next Door was in need of a reliable and flexible phone solution. I was introduced to Alpha Telecom by an expert in telephone systems. After a thorough understanding of our needs they recommended the UCx450 from E-MetroTel. Use of SIP trunks allows us to establish local numbers across the country providing considerable cost savings and enables the agents to call their customers without LD charges. We have implemented an extensive CDR solution that integrates with the UCX450 to generate many detailed reports for us and our customers. What I love most about the UCx450 is its versatility. Recently we moved our UCx to the Alpha cloud to increase the robustness by removing the single dedicated fibre with a more survivable data center solution.

I never thought I would get such a solid robust system that offers so many features, including agent queuing. The value based on what you pay is amazing!

The Alpha Telecom team implemented the UCx flawlessly and they continue to keep us completely satisfied, being available 24/7 for our needs. We highly recommend both the E-MetroTel UCx and Alpha Telecom for any business’ telephone needs.

Flemming Frissdahl, Founder and Owner
The Travel Agent Next Door

Watch the Video Here:

The Travel Agent Next Door Video