Family and Childrens Service

Founded in 1943, Family & Children’s Service (F&CS) is one of Nashville’s oldest and most venerated nonprofits. F&CS serves all people in crisis and transition by meeting them where they are, understanding their needs, and connecting them to the resources they need. F&CS offers a wide array of safety net services including a 24-hour crisis call line and a Health Assister line that helps un- and under-insured callers find health care and health coverage. Each year we provide direct services to more than 9,000 clients, and phone-based crisis, intervention, and referral services to another 30,000 Tennesseans. For these services to be effective we needed a reliable phone system. UCI Direct assisted us in replacing our old BCM with an UCx system from E-MetroTel.

We selected the E-MetroTel UCx VoIP and UC solution complete with an integrated hospitality package for its scalability, simplicity and conveniently built-in guest component. The system was designed to interface with our property management program and offers an array of handy features including check-in/out status, room status, auto wake-up, call accounting and individual room billing.

Annabelle Cruz, VP of Finance and Administration
Family & Children's Service

York Support Services Network

At York Support Services Network, we offer a range of case management and community crisis services across seven regional municipalities, providing support for individuals with a developmental disability or serious mental illness. With case managers often on the road supporting our community members, the existing communication system we were using was quite outdated, costly to operate and lacked the features we needed to stay connected with our dedicated support team. The experts at Alpha Telecom installed an E-MetroTel UCx VoIP and UC solution that provided all the features we needed including Find Me Follow Me mobility, Remote Office calling, centralized dial plan, call recording, conferencing and voice-mail to email. The transition to UCx was very smooth and using SIP trunking has lowered our costs significantly.

Sandy McClymont, Director of Finance and Operations
York Support Services Network

UNISITI

The Service Operations Director for SST was looking for a communications system that would provide a smooth transition from their aging Nortel CS 1000 system while retaining as much of the existing digital and IP phones as possible. With the E-MetroTel UCx450 system, they were able to get their office up and running very quickly and are delighted with the integrated Contact Center solution. Shanghai Symphony Telecommunications Co., Ltd. (SST) is jointly invested by the China Telecom Corporation Limited, AT&T Corporation of the United States and Shanghai Information Investment Inc. (SII).

Insuranceland

After many years of support from Alpha Telecom it was time to replace my telecom system. After a quick conversation I was given an option I did not know existed. With an E-MetroTel UCx solution I saved thousands by not having to replace my phone sets. Additionally this new system is simple to use and a great replacement for my Nortel BCM. No retraining required. The installation was very simple and just took a few hours with the Alpha Telecom team. Now my team has a new and very stable phone system with no training required for the staff. The E-MetroTel system uses the same codes as the BCM we used for over 10 years. On the transition day from the old BCM to the new UCx system, within just a few minutes the calls were coming to the office as if nothing had changed. No interruptions to clients or staff. I have never experienced a more seamless transition of technology from a system over 10 years old to the latest and greatest, in my opinion. Thank you to the team at Alpha Telecom for this smooth transition and providing a very cost effective solution to my business.

Rick Hainer, Vice President
Insuranceland Inc.

Devry Smith Frank LLP - Lawyers & Mediators

Serving the greater Toronto area for fifty years, Devry Smith Frank LLP (DSF) has grown to over fifty lawyers, mediators, paralegals, law clerks and dedicated support staff, offering corporations, small businesses and individuals approachable, professional and affordable client-tailored services. To address our growth and addition of new offices, DSF engaged EvergreenTel to tailor a communications solution enabling the migration from our Nortel BCM telephone system to a more scalable, flexible and feature-rich solution while lowering our firm's communication costs.

The E-MetroTel UCx Unified Communications server made that migration seamless and very economical. Keeping our current office phones resulted in minimal impact to our staff and a huge cost saving. In addition, adding SIP trunking reduced our long distance costs by 33%. The UCx Hot Desking feature has worked wonderfully with our current Nortel digital and the VoIP phones deployed at our new office. By using the same BCM system codes, our staff were able to hit the ground running with little to no training. Any other system would have necessitated a more painful cutover experience that would have resulted in lost productivity.

Darryl Byrne, IT Manager
Devry Smith Frank LLP

MCI Group Canada Inc.

As experts in the meeting and events management industry, we are often out on location yet need to stay fully connected with the MCI team back in the office. With the UCx, we get seamless enterprise mobility integration, Find Me Follow Me capability, remote office calling, call recording, conferencing and voice-mail applications, helping us be more productive and responsive to the multinational companies and international associations we serve. The UCX is very flexible and easy to use and by moving to a SIP solution, we were able to reduce our communication costs by 25%.

Ingrid Pinel, Manager, HR & Administration
MCI Group Canada Inc.